• 1. Install Adobe Flash Player
The first page asks if you would like to install Flash. It also asks if you would like to install McAfee's Security Scan with Flash. If you do not want this, make sure the 'Free McAfee Security Scan Plus' check box is empty.

Click 'Agree and install now' to continue.
  • 2. Thank you
A window appears telling you your download should start automatically.

If it does not, click on 'Click here' for troubleshooting information.

  • 3. User Account Control
You may see a User Account Control dialog pop-up box, stating that Windows needs permission to continue.

Click 'Continue'.
  • 4. The program downloads
You should now see the program downloading to your computer. This may take a few minutes.
  • 5. License Agreement
license agreement box will appear.

Click the 'I have read and agree to the terms of the license agreement' tick box.

Click 'Install'.
  • 6. Close applications
You may be asked to close some applications. Close the applications and the installer will automatically continue.

Click 'Install'.
  • 7. Install
Flash will now finish installing.

When finished, click 'Done'.
  • 8. Installation complete
Installation is complete. Click 'Close Download Manager' to finish.


Certain services offered on the BBC website such as audio, video, animations and games require specific additional third party software (called 'plug-ins'). You may have such software already loaded onto your computer. If you do not then, should you wish to use these BBC services, you will need to licence and download such software from a third party software company.

We will direct you to the relevant pages of the software company website. The website will give a set of instructions that you will need to follow in order to download the plug-in. In particular you will be asked by the software company to agree to its terms and conditions of licence. Any such agreement is between you and the software company and the BBC does not accept any liability in relation either to the download or to the use of the plug-in.

The BBC does not use any plug-in that is not available FREE OF CHARGE. However most software companies will also offer versions of their plug-ins that require payment. We will always try to direct you to the free download pages of the software company site. You may of course choose to licence paid-for software from the third party. However if you only want to download the free plug-in you should not be asked for, nor give, any credit card or other payment details.

Finally, it is likely that you will be asked to enter personal details (name, address etc.) as part of the download process. If you do enter such information then it will be held by the software company subject to the Data Protection Act and other relevant privacy legislation. The company should therefore inform you what it intends to do with your data, and may direct you to its Privacy Policy. Please note that you will be submitting the data to the third party software company and not to the BBC and so the use of the data will NOT be covered by the BBC Privacy Policy.

Although the BBC uses third party plug-ins in order to provide the best possible web service, it does not endorse any third party software. If you choose to enter into an agreement with the third party and download the plug-in you do so at you own risk.